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© 2019 by MOJALIVIN

 

SHIPPING & RETURN

 

Shipping

We offer a flat shipping rate of $9.99 on orders under $100. We offer free shipping on orders over $100 dollars. orders are processed and sent within 2-3 Business Days. Delivery times will vary depending on your delivery location. We can also ship worldwide.

 

pre-orders

We offer free shipping to all of our pre-order products. Pre-orders are processed 14-28 business days after purchase. 

 

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have all tags and labels attached.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mojalivin.com

Sale items (if applicable)
Only regular priced items may be refunded,
unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mojalivin.com.

Shipping
To return your product, we will give you a location to ship the parcel to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach 
you may vary depending on where you live. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.